Q: What are your payment options?
A: We accept PayPal and all major credit cards.
Shipping & Returns
Q: Help! I would love to buy a towel, but I’m skint! (British slang for having no money; penniless). What’s the additional shipping cost?
A: Bunnies & Zen provide free shipping on all orders over £45. Shipping costs for orders under £45 are as follows:
Meditation Candles and Yoga Towels
UK | Royal Mail 48: £2.60
Europe | Standard air mail: £5.25
Worldwide | Standard air mail: £7.35
UK | Courier service: £7.00
Europe | Courier service: £15.54
Worldwide | Courier service: £21.75
International buyers: Please note that we are unable to take responsibility for import duties, taxes and charges. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Q: Do you ship internationally?
A: We do ship internationally; however, at this moment in time we cannot ship to Canada or the US. We apologise for any inconvenience caused.
Q: Patience is not my best virtue. How long will I have to wait to receive my order?
A: All items ship from the UK, and we aim to despatch items within 1 working day of receipt of your order. The following time frames are guidelines provided by our postal/courier service:
Towels and Candles
- UK: 2-3 working days
- Europe: 3-5 working days
- Rest of the world: 5-7 working days
Q: But that’s not quick enough! Is there anything else you can do?
A: If you need your purchase sooner than standard shipping times, please email us at email@example.com and we’ll do our very best to accommodate.
Q: My nickname’s “Awkward Minnie” and I’ve decided I don’t want my order anymore. Can I get an exchange or refund?
A: We will gladly accept returns on all full-priced merchandise within 14 days of delivery. Please email firstname.lastname@example.org with your order number and we will provide you with our return address and instructions. All returned items must be in their original unused condition, accompanied by their original packaging.
Product Information – Yoga Towels & Combo Mats
Q: I am the sweatiest yogi in my class. Dripping with sweat is not only a distraction but totally embarrassing! Will a Bunnies & Zen towel help my problem?
A: Yes, Bunnies & Zen yoga towels and Combo Mats are made from 100% microfibre, which is superb for absorbing moisture and sweat.
Q: I’m sure the other yogis in my yoga class think I’m as dull as dishwater. What can I do to gain some credibility?
A: Bunnies & Zen towels and mats, with their colourful prints and inspirational mantras, are totally unique and eye-catching. With your Bunnies & Zen kit, you will be sure to stand out from the crowd!
Q: I like to consider myself a dedicated yogi, but in all fairness I don’t always get my lazy ass to class! Will I get enough use out of my yoga towel?
A: Bunnies & Zen yoga towels are multi-purpose, and as they are lightweight and portable their uses are endless. Take your towel on holiday for the sun lounger or at the beach, or to the gym to help keep you sweat free. They are even handy for drying furry animals and cleaning dirty paws!
Q: I use the mats provided by the yoga studio and get totally grossed out at the thought of someone else’s sweat on the mat! What can I do?
A: A Bunnies & Zen yoga towel would be the perfect solution here. It can be placed on top of the yoga mat to provide a hygienic layer between you and the mat.
Q: I hate laundry days and like to keep things simple. How do I wash my yoga towel?
A: Bunnies & Zen towels are low maintenance and machine washable. Wash on a cool setting and either hang to dry or tumble dry on a low heat. They dry very quickly, making them perfect for everyday use.
Q: How do I clean the Combo Mat? If a mat can only be wiped down, surely it will stink to high heaven and be a breeding ground for bacteria.
A: The Combo Mats are machine washable, just the same as the towels. Wash on a cool setting and hang to dry.
Q: I slip and slide all over my mat. I once lost my grip and ended up face-planting the floor! Totally embarrassing! Is there anything that can help?
A: This is not only embarrassing, but dangerous too. Bunnies & Zen towels are made of microfibre, which is not only absorbent but also provides superior grip and traction. In fact, the damper they get, the more the slip-resistant qualities are enhanced.
Q: I'm fed up with lugging my heavy yoga mat to and from the yoga studio, but I don’t like the idea of using the studios mats. Any suggestions?
A: A yoga towel would solve this problem. Bunnies & Zen yoga towels are lightweight, easy to carry and fit neatly into your bag. It can be placed on top of the studio's mats so that you don’t have to come into direct contact with the mat.
Product Information – Candles
Q: I love burning candles but tend to opt for the cheaper candles. Why should I pay more for a Bunnies & Zen candle when they all do the same job?
A: Bunnies & Zen candles cannot be compared to the cheap commercial candles that can be bought on the high street. Such candles are usually made using paraffin wax which creates highly toxic benzene and toluene when burned (both are known carcinogens). In fact, the toxins released from paraffin candles are the same as those found in diesel fuel fumes (you may have noticed the black soot that accumulates on the jars of paraffin candles and surrounding areas).
Bunnies & Zen candles are made using pure soy wax which is non-toxic and provides a cleaner burn. In addition, soy wax is biodegradable so it is much better for the planet too.
Q: I love scenting my room with candles, but they give me the mother of all headaches! What can I do?
A: Commercial candles typically contain synthetic scents which can trigger breathing allergies and headaches in certain individuals. Bunnies & Zen candles are scented with essential oils which are the pure essence of flowers and herbs extracted from the flowers, leaves, stems, roots and bark of a plant through distillation. Because these oils are natural and pure, they should not have the same negative effect that synthetic scents have on sensitive individuals.
Q: I’m so clumsy! What will happen if I spill the wax on myself?
A: From a safety standpoint, soy wax is the better choice because it has a very low melting point. It will melt at around 45°C, which is like warm bath water. This means less risk of burns should you accidentally spill any melted wax on your skin.
Q: Call me old fashioned, but how am I supposed to choose the right scent when ordering through a website?
A: The perfect solution here would be to order a small bag of tea light re-fills so that you can test out a choice of scents before ordering your candle.
Q: When it comes to my work, I’m a complete stress head and often feel like throwing my laptop out of the window. Would a Bunnies & Zen candle help me with this?
A: Each of our candles' scents have certain therapeutic benefits as indicated in the name. The Make You Calm candle would be the perfect option in this situation and can be placed nearby or on a safe place on your desk.